Importance of Listening in the Workplace

We hear so many sounds in our everyday lives, but how much do we Listen?

Although both speaking and listening need particular skills to be good at, there are some guidelines and procedures for being a good listener, but not as many as for being a good speaker.
People usually don’t care about the difference between listening and hearing.
Listening is the art of understanding what is in the speaker’s mind and simultaneously analyzing, deducing, and learning it. So it would show how vital listening can be in a workplace where employees and managers need to communicate and share new ideas with each other.
Kluger and Itzchakov, 2022 represent this concept as The Power of Listening at Work. In their research paper, they have shown that listening can induce many significant organizational developments.
Here you can read the abstract of this article:
Listening is associated with and a likely cause of desired organizational outcomes in numerous areas, including job performance, leadership, quality of relationships (e.g., trust), job knowledge, job attitudes, and well-being. To advance understanding of the powerful effects of listening on organizational outcomes, we review the construct of listening, its measurement and experimental manipulations, and its outcomes, antecedents, and moderators. We suggest that listening is a dyadic phenomenon that benefits both the listener and the speaker, including supervisor-subordinate and salesperson-customer dyads. To explain previous findings and generate novel and testable hypotheses, we propose the episodic listening theory: listening can lead to a fleeting state of togetherness, in which dyad members undergo a mutual creative thought process. This process yields clarity, facilitates the generation of novel plans, increases well-being, and strengthens attachment to the conversation partner.

Reference:
https://www.annualreviews.org/doi/pdf/10.1146/annurev-orgpsych-012420-091013?download=true

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Employee participation in decision-making